I tried replacing the batteries thinking it might be the problem but with 3 fresh batteries, the problem was the same. My daughter used her T&T laptop for a day before the sound was gone. Looks like an overall defect with this toy. How do we all rectify these problems? Besides-the instruction manual tells you about the games, but doesn't follow the rules in the instructions-no help there. This seems to be made by the same company who made the toys in that movie. It seems to be a piece of **** and I have two upset kids now-thank Blue Top. Half the keys do not work and the pictures are hard to identify what they are doing. The sound is not working on my daughter's and is muffled on my son's. My son and daughter recieved one each for Christmas. Claus the movie? This seems to be made by the same company who made the toys in that movie.
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